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Post by gtightline on Oct 9, 2016 6:22:11 GMT -6
Excellent. I'm sure you will get the missing parts.
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Post by securityguy on Oct 9, 2016 7:01:34 GMT -6
I had to argue with two different customer service reps via email, and another one promised to resolve the issue and email me back, but never did. Then after calling the customer service number twice and being told the ad was in error and was Tigress's fault and they would have to contact Tigress but Tigress wasn't answering the phone..... I asked them to email me the phone number and contact information of the Senior Customer Service Manager... and they sent two different names... shortly after, I got another email saying that there are several customers with the same issue and Tigress is going to send the missing parts to all of them. We shall see. Quote from West Marine: "Ok, let us know if you have any issues, we have several other customers in the same position and Tigress says they will do this. Sorry for the inconvenience on this." This is exactly what they told me. I hope Tigress comes through.
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Post by freezerfiller on Oct 9, 2016 10:47:54 GMT -6
They should. Looks like yall got a good deal!
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Post by gtightline on Oct 10, 2016 2:23:08 GMT -6
The rest of my parts will be here today via UPS.
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Post by Juan on Oct 10, 2016 3:53:04 GMT -6
The rest of my parts will be here today via UPS. Let us know if they actually arrive. They told me that the parts from Tigress would ship out today and the poles are to arrive tomorrow. I'll believe it when I see it.
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Post by gtightline on Oct 10, 2016 7:13:12 GMT -6
Checked the UPS tracking site, and they say it's out for delivery.
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Post by korrupt3dazn on Oct 10, 2016 9:45:41 GMT -6
Got my shipment notification from West Marine. We will see what actually shows up. Tracked it on UPS as well haha.
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Post by gtightline on Oct 10, 2016 10:39:52 GMT -6
Did you notice the price for those items? Well, the holders are $180, and the rigging kit is $85, and if not mistaken the poles where $127..mine came in black and gold... I think that is one heck of a deal for $35.00..wouldn't you say..hahaha
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Post by gnrphil on Oct 10, 2016 10:42:18 GMT -6
Just got of the phone with WM, looks like I was getting a pole only. they are now sorting it out that I receive the complete kit.
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Post by gnrphil on Oct 10, 2016 10:45:04 GMT -6
I was hoping for Blue and white but for $35 I'm not upset
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Post by gtightline on Oct 10, 2016 10:55:54 GMT -6
I was on their site and all they have left are blue and white, so you just might get your wish.. Nice!
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Post by gnrphil on Oct 10, 2016 13:27:47 GMT -6
Just heard back via email and there trying to pull the part number trick, I kindly replied with a copy of the web page dated before they changed it. The saga continues it would seem.
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Post by gtightline on Oct 10, 2016 16:50:04 GMT -6
OK, I received the rest of the parts, the bases and holders and the rigging for the poles. No hardware or instructions. I have looked on youtube to see if they had a video on installation of outriggers, none found. I do have a basic idea on how to install them, but I'm going to search the net to see if I can find some type of instructions....The bases and the holders are made of stainless, and they include the rubber gasket for the bases... Great deal, for sure.
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Post by Juan on Oct 10, 2016 17:46:04 GMT -6
The outrigger poles arrived today while I was off fishing.. luckily, the wife accepted them and didn't open the box. I won't open the box until I see if the other parts arrive on schedule so I don't know what color they are but really don't care.
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Post by freezerfiller on Oct 11, 2016 15:12:51 GMT -6
I was hoping for Blue and white but for $35 I'm not upset I'll give you $40 for your black and gold kit!
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Post by gnrphil on Oct 11, 2016 15:17:49 GMT -6
I was hoping for Blue and white but for $35 I'm not upset I'll give you $40 for your black and gold kit! Nice offer but I think I'll pass
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Post by Juan on Oct 12, 2016 14:04:44 GMT -6
I still haven't seen the installation kit parts or heard anything from Tigress but I opened the box from West Marine today... I was hoping for and got the black and gold outriggers. If the installation kit was sent out Monday as I was told it was, it should be here any time but I'm not holding my breath. I've talked to and emailed probably 5 different people and I'm still not sure they are going to honor our original orders.
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Post by gtightline on Oct 12, 2016 15:56:00 GMT -6
That's the same color I got, Black and Gold, I think they look good. It took them about 5 days to get the rest of the parts to me, if that makes you feel any better... I'm still looking for installation instructions. I sent an e-mail to Tigress out of Fort Lauderdale and haven't heard from them yet....BTW, the parts are coming out of California....I think you will get them soon. If you have a West Marine account you should be able to go on there and see exactly what was sent out, and when.
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Post by Juan on Oct 12, 2016 17:23:12 GMT -6
Yeah, I like the black and gold too. I do have an account with West Marine. I checked the other day and didn't see any mention of the kit being shipped but just checked again and now it's listed as "being processed" so it didn't ship out last Monday as they said it would but at least it's listed and hopefully it will ship soon. I've already figured out how and where I'm going to mount it on the Sea Pro.
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Post by gtightline on Oct 12, 2016 19:09:19 GMT -6
I've already figured out how and where I'm going to mount it on the Sea Pro. When you mount them, post some pictures, and maybe some basic instructions for those of us who haven't a clue.... I know that they have to be mounted at least 2-3 foot in front of the rod holders. I have bow rails on my boat so I know I'm going to have to angle them in order to clear the rails...that much I know....
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